Returns & Exchanges
At Chaves Knives, we stand behind the craftsmanship of our lifestyle gear and offer a 30-day return window for items in original, unused condition. If you are not completely satisfied with your purchase, we are committed to making it right through a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Affix the Label
Print the prepaid shipping label provided via email and attach it to the outside of your package before dropping it off at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse receives and inspects your return for quality compliance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing